Please note that to receive treatments by any of the therapists at Skinoza, you must agree to all of these conditions. If you have any queries please ask to speak to the clinic or manager. Definitions “us”, “we”, “our”, “Skinoza” refers to the clinic run by Skinoza clinic. “You”, “client” refers to a customer of Skinoza.

Use of Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Skinoza Clinics UK’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with UK Copyright Law, which forms part of these terms and conditions. All trademarks reproduced in this website exclusive, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites.

These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website are subject to the laws of UK.

GENERAL

By becoming or being a customer at Skinoza, your agreement with these terms and conditions is implied. These terms and conditions may be updated at our discretion without prior notice. It is your responsibility to read and understand these terms and conditions, a written copy of which is available on request. You may book appointments with us in person, by telephone, by email or our online booking system. Advanced bookings may be refused to clients who have missed appointments without giving at least 48 hours notice.

BOOKING

You may book appointments with us in person, by telephone, by email or our online booking system. Advanced bookings may be refused to clients who have missed appointments without giving at least 48 hours notice.

PUNCTUALITY

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. Please arrive 10 minutes prior to treatment if it is your first appointment at the clinic. We require this time for you to complete a personal consultation card, this document is kept securely and in line with our Privacy Policy.

CONDUCT

We will refuse treatment to customers who behave in an ill-mannered, aggressive or hostile way towards any member of staff.

DEPOSITS

We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.

TREATMENT SUITABILITY

Our therapists are not obliged to treat you if they deem treatment is not appropriate for any reason. Some treatments require a patch test for those clients who have never had the treatment with ourselves. We reserve the right the refuse to treat if a patch test has not be performed by ourselves. Prior to any treatment, we will assess your suitability for treatment and whether treatment is likely to be successful. If deemed unsuitable we will inform you as to the reasons why, if you have already paid in full we will will refund the paid amount. In some cases we can recommend an alternative method of treatment. If the alternative method treatment is less in price than the original purchase we will refund the difference.

TREATMENT TIMINGS

Treatment time stated may include consultation and dressing time.

TREATMENT EXPECTATIONS

Each clients anatomy is different, therefore results are not guaranteed as many factors can influence treatment.

PATCH TESTS
Patch tests are crucial to some of our aesthetic treatments. When you make a booking, you will be informed if you require a patch test, which must be done at least 48 hours prior to your treatment. Our practitioners at Skinoza continue to patch test clients to safely identify possible allergies or reactions prior to committing to a full treatment solution. This is a specialist procedure, conducted solely for the safety and comfort of our clients.

If you’ve been to us before, but not had a patch test or treatment within the last six months, we require you to return for a repeat patch test for your own safety.

OUR RIGHT TO CANCEL
When incidents occur outside of our control and we need to cancel or alter appointments, we will always endeavour to contact you as soon as possible by phone. If you are unable to complete your patch test at least 48 hours prior to your appointment, we reserve the right to cancel your treatment for your own safety.

PREPAID COURSE AND TREATMENTS

All courses must be paid for in full at the time of booking, have to be completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course. Have a validity of 12 months from date of purchase, unless otherwise stated. Missed appointments may result in treatments deducted from your course. Have a validity of 12 months from date of purchase, unless otherwise stated. Gift Vouchers & Packages Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers are not refundable. Gift vouchers cannot be redeemed for cash, sold or transferred. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid in Skinoza booking policy also apply to gift cards – which will be made void at the clinic should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s). Our expert team will be delighted to assist you if you need advice.

MONTHLY PAYMENTS

Eligibility – The payment plan is available for beauty and aesthetic treatments at Skinoza Clinic.

Deposit & Instalments – An initial deposit is required, followed by monthly instalments.

Payment Schedule – Instalments must be paid on the agreed dates. Late payments may result in cancellation of the plan.

Missed Payments – If a payment is missed, the remaining balance must be paid in full at the next appointment.

Non-Refundable – Payments made towards the plan are non-refundable and non-transferable.

Treatment Completion – Treatments must be completed within the agreed timeframe. Any delays due to missed payments may affect your treatment schedule.

Clinic Rights – Skinoza Clinic reserves the right to amend or withdraw the payment plan at any time.

GIFT VOUCHERS
We offer Skinoza treatment gift vouchers for clients wanting to surprise friends and family with a unique treatment. These gift vouchers may be redeemed up to 12 months from the date of issue; they will then become invalid. Unfortunately, we are not able to remind clients of their expiry dates. Therefore, we ask that you make a note of the expiry date to avoid any disappointment.

REFUNDS & EXCHANGES
If you have purchased any products from Skinoza and wish to return or exchange them, products must be returned unopened, with the seal and original packaging intact. Unfortunately, we are unable to accept returns or exchanges on items which have been opened or used or if a product is returned to us in an unsellable condition. This does not affect your statutory rights.

To receive a refund on your treatment deposit, please ensure you cancel your appointment well outside the 24-hour timeframe.

We ask our clients to respectfully observe these terms and conditions to maintain a positive, healthy and happy clinic. Our priority is our clients and the exemplary experience we aim to provide and these simple guidelines allow us to remain focused on you, our customers.

PRICE ALTERATION

We reserve the right to alter prices without prior notice.

MEDICAL CONDITIONS

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you. Mobile Phones and Devices In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the clinic or Spa.

CHILDREN

Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment. Clients who bring children with them are responsible for keeping the children quiet and under control during their visit and if any child causes disruption we may cancel your appointment and ask you to leave.

PETS

Regrettably there is a no pet policy, due to allergies and in salon sanitisation. Due to the nature of the products and equipment used, pets CANNOT be present during ANY treatments including consultation appointments.

PERSONAL ITEMS

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

COMPLAINTS

If you have a complaint about the service you have received at Skinoza please speak to our clinic, team leader or receptionist or send us an email to [email protected]. If more than 14 days passed since your last email, we advise you to check the Spam folder of your mailbox or reply using the initial email thread with our Customer Relations Team to support our team to identify your already opened claim faster. Thank you for your understanding!

LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and other members of our group of companies expressly exclude: all conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity; any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Changed your mind?

We do not refund for change of mind, if you found it cheaper else where, decided you simply don’t like it or have no use for it! Here’s a closer look.

Cancellations and Refunds

• Treatments/services are not transferable to other individuals or clinics
• We require at least 48 hours’ notice to be given for any appointment cancellation
• If you cancel within 48 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit
• In the case of pre-paid treatments, the full cost of treatment will be forfeited
• Our clinic maintains a 48-hour non-refundable cancellation policy. However, in cases where the cancellation is deemed reasonable (at the clinic’s discretion), we offer the following options of appointment rescheduling:
  • The patient can reschedule their appointment for another day.
  • The clinic reserves the right to decide whether to save the treatment.
  • If the clinic decides to save the treatment and reschedule, a £25 administration fee will be applied, and the client will need to pay £25 to book a new appointment.
  • If a client has purchased a package and cancels or does not show up for an appointment, the treatment will be deducted from the package
  • Account Credit: The patient’s payment can be kept as a credit in their account, which can be applied toward other treatments at the clinic. This credit is valid for 12 months.
• Refunds will be provided where required in accordance with the UK Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.
• Our procedures and products may not be suitable for you and whilst all due care and skill are exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
• In order for us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.

Prepaid Treatment

• If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas, or clinics.
• Pre-pays have a 12-month expiry date (less than 10 treatments) or an 18-month expiry date (10 or more treatments).
• 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.
• You agree to these terms by purchasing pre-paid treatments.

Purchases made through Customer Portal Online Refund and Exchange

• Treatments purchased online by you through the Customer Portal, continue to be regulated by Skinoza clinic UK’s conditions of use; privacy policy; cancellation, and refund policy.
• Treatments purchased online are not transferable to other individuals, treatment areas, or clinics.
• 48 hours’ notice is required for any online purchased treatment appointment cancellations. If you cancel an online purchased treatment appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.
• Refunds will be provided where required in accordance with the UK Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded.
• We don’t refund for change of mind, however, we may use our discretion if we believe the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed as unsuitable for the treatment you purchased).
• Any request for the refund by you, for treatments purchased in clinic or online through the customer portal, must be directly issued to the clinic for consideration. The clinic may decide, upon review of your written request, whether a refund is required.

Refund and Exchange

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from the clinic. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights. Our prices are subject to change without notice.

The following information details our privacy policy.

Skinoza Clinic

Email: [email protected]

Telephone: +44 020 3026 6094

Address: International House, 6 South Molton Street, London, W1K 5QF

Your Personal Information

In running and maintaining our website, we may collect information provided voluntarily by you, e.g. when you complete a contact form, providing your name, email, telephone number, and other information.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for a box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

You may request details of personal information, which we hold about you under the General Data Protection Regulation. A small fee will be payable. If you would like a copy of the information held on you please write to Skinoza Academy.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We do not store credit card details nor do we share customer details with any 3rd parties.

Use of Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. If you wish to read more about cookies visit: https://www.allaboutcookies.org/

Google Analytics

Skinoza Clinic use Google Analytics in order to learn more about our website visitors’ interaction with our website, including Google Analytics

Demographics and Interest Reporting. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Via cookies, we may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://support.google.com/analytics/answer/181881?hl=en.

Facebook Remarketing

This website uses Facebook remarketing service to advertise to previous visitors to our site in the form of an advertisement on Facebook. Third-party vendors, including Facebook, use cookies to serve ads based on someone’s past visits to the Skinoza Clinic website. Of course, any data collected will be used in accordance with our own privacy policy, as well as Facebook privacy policies.

You can opt-out of remarketing by visiting this link: https://www.facebook.com/ads/website_custom_audiences/

Cookies and online advertising

To learn more about our third-party ad-serving partner, cookies, and how to opt out of customised Google Display Network ads or adjust your settings, please visit Google Ads Preferences Manager to adjust your settings. You can also opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page. To find out more about how Google uses any data it collects please visit http://www.google.com/policies/technologies/ads/.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.